Terms and Conditions

Our Crystal selection policy is designed to provide transparency and ensure that customers are well-informed prior to making a purchase. 

Please take note of the following legal terms:

 Final Sale Policy: All transactions involving crystal products are considered final. Due to the unique and personal nature of crystals, we do not accept refunds, exchanges, or returns once a purchase has been completed. 

Product Quality Assurance: We implement stringent quality control measures to ensure that all crystals sold through our platform adhere to established quality standards. 

If you receive a product that is defective or damaged upon delivery, please contact our customer support team within 48 hours of receipt. We will investigate the matter and, if necessary, provide a resolution in accordance with our policies. Customer Support Obligations: We encourage customers to reach out with any inquiries or concerns regarding our crystal products.

 Our customer support team is committed to ensuring your satisfaction and will assist with any issues that may arise within the framework of our policies.

 Thank you for your understanding and support! - Stix and Gems